One of our greatest measures of success is how well we satisfy our donors, listeners and customers. So if you have a comment, compliment, or complaint about the operations, services, products or programming of the National Broadcast Reading Service, VoicePrint or AudioVision, please let us know about it as soon as possible.
After all, if we are to fulfill our mandate to assist print-restricted Canadians reduce or overcome barriers to media and print information, we’ll need your assistance. Your ideas, your opinions, your comments, compliments and — yes, even your criticisms — will help us update our policies and procedures, and evaluate our performance.
Since what concerns you, concerns us, here is some information on how to get in touch with us — and how we’ll handle your comment, compliment or complaint once it reaches our Office of the Ombudsman.
THE PROCESS
Contact our national office at the numbers or addresses (above right and bottom) and direct your comments to the Ombudsman or his designate.
When the Ombudsman receives your correspondence, it is documented, reviewed and, if it’s a complaint, investigated. In most cases, you will receive a reply within three weeks of the receipt of your letter, e-mail, fax or phone call. If you make a verbal comment, compliment or complaint, please remember to leave your name and contact information so we can follow up.
When you submit a complaint, please provide as much information as possible.
If the subject of your comment, compliment or complaint relates to a VoicePrint program or advertisement — or the sound quality of either — you should send it to us within two weeks of the date of its broadcast. Also, it would help if you could indicate the name of your television service provider (cable or satellite company) as well as the date, time and title of the program.
THE OMBUDSMAN
It is the job of the Ombudsman to respond to you promptly and to do his best to address your concern. With respect to comments, compliments and complaints about VoicePrint, the National Program Committee will review the handling of all communications from the Office of the Ombudsman.
OUR COMMITMENT TO YOU
When you raise a concern or make a formal complaint, you can expect:
So please, — contact NBRS. We’re waiting to hear from you.
Call toll free: 1.800.567.6755
Fax us: 416.422.1633
E-mail us: ombudsman@nbrscanada.com
Or write to us:
NBRS,
Attention: Ombudsman
1090 Don Mills Road, Suite 303
Toronto, ON
M3C 3R6
1090 Don Mills Road
Suite 303
Toronto, ON M3C 3R6
416.422.4222
1.800.567.6755
Fax: 416.422.1633
info@nbrscanada.com
